Refund and Returns Policy
Last updated: July 15, 2026
Custom printed orders
Custom printed products are made for your specific artwork and order details. Once the digital proof is approved and production has started, the order usually cannot be changed, cancelled, returned, or resold.
Proof approval
Please review the proof carefully before approving. You are responsible for confirming artwork, spelling, placement, color reference, quantity, and delivery details.
Quality issues
If your order arrives with a production defect, material issue, shortage, or print error that differs from the approved proof, contact us within 7 days of delivery with photos, order number, and carton details. We will review the issue and may offer a reprint, partial refund, or other resolution.
Customer-supplied artwork
We are not responsible for quality issues caused by low-resolution files, incorrect artwork, missing fonts, spelling errors, or design details that were approved in the proof.
Blank samples
Blank unprinted samples may be returnable if approved in advance. Shipping costs are not refundable unless the issue was caused by our error.